Our Policies

Shipping

We know you have many choices where to buy your gold and silver bullion. We recognize the importance of offering consistently low prices and fast shipment of your order. We have inventory on hand and systems in place to ship your order as fast as possible. Most orders ship in 1-3 days. However, we ask that you allow up to 10 business days for delivery.

Your order will ship by U.S. priority mail. A signature may be required for all orders of $100 and above. Your order is fully insured. A tracking number if available will be sent to you by email when your order ships.

Returns

YOUR SATISFACTION IS ASSURED WITH OUR 30-DAY MONEY BACK GUARANTEE

We’re confident you’ll be satisfied with your purchase, but if you are not, you may return it within 30 days from us mailing the product. To qualify for a refund, just make sure the product is returned complete and in sell able condition.

The refund amount will include the full purchase price and any collected taxes. Shipping and Handling charges are non-refundable. All returns must be shipped with a reputable shipper and be properly packaged and fully insured.

To expedite your refund please contact us by email – orders@alancoins.com to obtain a return authorization number.

Privacy

Your privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Email Addresses:
We do not share your email address with any outside party other than in the normal everyday course of processing and shipping your order. From time to time you may receive emails from us promoting new items or services.

Shipping Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.